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Frequently Asked Questions
Can I make changes once my order is placed?
Can I make changes once my order is placed?
Can I make changes once my order is placed?
Yes! Changes can be made for up to 24 hours after purchase. Change request must be done via email.
How long does it take to make my rug?
Can I make changes once my order is placed?
Can I make changes once my order is placed?
Once your order is placed allow 2-3 weeks for processing and 3-7 days for shipping. However rugs are usually completed sooner.
Are the rugs handmade?
Can I make changes once my order is placed?
Are the rugs handmade?
Austin Tuft rugs are 100% handmade with acrylic yarn.
Rugs should be placed in a area that has low foot traffic.
Refunds/ Exhanges
Can I make changes once my order is placed?
Are the rugs handmade?
For Custom orders Exchanges and refunds are not prohibited